Some Thoughts on Gamification
There seems to be a lot of industry buzz lately around the concept of “gamification”, and the idea is basically one of applying game mechanics to the world of business to motivate employees or...
View ArticleGaming the Call Center
Creating energy in a call center has always been a challenge. Of course you can give extra incentives for certain KPI’s, but oftentimes those incentives result in only a temporary upswing in agent...
View ArticleWhat is the Social Enterprise?
The term “social enterprise” is confusing for many in the corporate world.Traditionally, the term has referred to an organization with a social mission of philanthropy, charity or taking on a noble...
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